{"id":4171,"date":"2024-06-03T15:43:33","date_gmt":"2024-06-03T07:43:33","guid":{"rendered":"https:\/\/blog.tectura-china.com\/?p=4171"},"modified":"2024-06-18T13:51:34","modified_gmt":"2024-06-18T05:51:34","slug":"after-sales-service-crm","status":"publish","type":"post","link":"https:\/\/www.tectura-china.com\/cn\/articles\/after-sales-service-crm\/","title":{"rendered":"CRM\u5e94\u7528\uff1a\u552e\u540e\u670d\u52a1\u7ba1\u7406\u8f6f\u4ef6"},"content":{"rendered":"<h2>\u552e\u540e\u670d\u52a1\u7684\u6311\u6218<\/h2>\n<p>&nbsp;<\/p>\n<p><strong>\u7f3a\u4e4f\u8de8\u6e20\u9053\u7684\u7edf\u4e00\u4f53\u9a8c<\/strong><br \/>\n\u65e0\u6cd5\u8de8\u6e20\u9053\u548c\u901a\u8fc7\u4e92\u52a8\u63d0\u4f9b\u4e00\u81f4\u7684\u4f53\u9a8c\uff0c\u4ee5\u83b7\u5f97\u5b8c\u6574\u7684\u53c2\u4e0e\u4f53\u9a8c\u3002<\/p>\n<p><strong>\u4ee3\u7406\u7f3a\u4e4f\u53ef\u89c6\u6027\u548c\u80cc\u666f\u4fe1\u606f<\/strong><br \/>\n\u4ee3\u7406\u7f3a\u4e4f\u5feb\u901f\u89e3\u51b3\u95ee\u9898\u5e76\u63d0\u4f9b\u9ad8\u5ea6\u4e2a\u6027\u5316\u548c\u76f8\u5173\u5ba2\u6237\u670d\u52a1\u6240\u9700\u7684\u53ef\u89c6\u6027\u548c\u80cc\u666f\u4fe1\u606f\u3002<\/p>\n<p><strong>\u4ee3\u7406\u751f\u4ea7\u529b\u4f4e\u4e0b<\/strong><br \/>\n\u4ee3\u7406\u7f3a\u4e4f\u5bf9\u5ba2\u6237\u5386\u53f2\u8bb0\u5f55\u7684\u53ef\u89c6\u6027\uff0c\u4e14\u65e0\u6cd5\u8f7b\u677e\u8bbf\u95ee\u52a0\u901f\u89e3\u51b3\u95ee\u9898\u6240\u9700\u7684\u5de5\u5177\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2>\u552e\u540e\u670d\u52a1\u7ba1\u7406\u8f6f\u4ef6<\/h2>\n<p>&nbsp;<\/p>\n<p><strong>\u7edf\u4e00\u7684\u4f53\u9a8c<\/strong><\/p>\n<ul>\n<li>\u5168\u65b9\u4f4d\u5ba2\u6237\u89c6\u56fe<\/li>\n<li>\u7edf\u4e00\u7684\u4ee3\u7406\u63a5\u53e3<\/li>\n<li>\u771f\u6b63\u7684\u5168\u6e20\u9053\u670d\u52a1<\/li>\n<li>\u4ee3\u7406\u548c\u5ba2\u6237\u7684\u5168\u6e20\u9053\u4e92\u52a8<\/li>\n<li>\u8de8\u8d8a\u591a\u4e2a\u7cfb\u7edf\u7684\u5355\u4e00\u5e94\u7528<\/li>\n<\/ul>\n<p><strong>\u53ef\u89c6\u6027\u548c\u80cc\u666f\u4fe1\u606f<\/strong><\/p>\n<ul>\n<li>\u5168\u65b9\u4f4d\u5ba2\u6237\u89c6\u56fe<\/li>\n<li>\u81ea\u5b9a\u4e49\u5e94\u7528<\/li>\n<li>\u5165\u804c\u3001\u57f9\u8bad\u548c\u6301\u7eed\u5b66\u4e60<\/li>\n<li>\u4e2a\u6027\u5316\u3001\u60c5\u666f\u5316\u7684\u670d\u52a1<\/li>\n<\/ul>\n<p><strong>\u4ee3\u7406\u751f\u4ea7\u529b<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.tectura-china.com\/cn\/ai-data\/\">AI<\/a> \u5e2e\u52a9\u5668\uff08\u5185\u90e8\/\u5916\u90e8\uff09<\/li>\n<li>\u7edf\u4e00\u7684\u4ee3\u7406\u63a5\u53e3<\/li>\n<li>\u5b9e\u65f6\u77e5\u8bc6\u641c\u7d22<\/li>\n<li>\u4e0e\u4e3b\u9898\u4e13\u5bb6\u7684\u5185\u90e8\u534f\u4f5c<\/li>\n<li>\u60c5\u7eea\u9a71\u52a8\u7684\u65f6\u95f4\u5b89\u6392<\/li>\n<li>\u5173\u7cfb\u9a71\u52a8\u7684\u670d\u52a1\u4ea7\u54c1<\/li>\n<li>\u4ee3\u7406\u5ba3\u4f20\u8212\u9002\u6027<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Dynamics 365 \u552e\u540e\u670d\u52a1\u7ba1\u7406\u529f\u80fd<\/h2>\n<p>&nbsp;<\/p>\n<table width=\"768\">\n<colgroup>\n<col width=\"130\" \/>\n<col span=\"2\" width=\"319\" \/><\/colgroup>\n<tbody>\n<tr>\n<td align=\"left\" valign=\"middle\" width=\"131\"><strong>\u81ea\u52a9\u670d\u52a1<\/strong><\/td>\n<td align=\"left\" valign=\"top\" width=\"319\">\n<ul>\n<li>Virtual Agent for Customer Service \u6216 Microsoft Bot Framework \u673a\u5668\u4eba<\/li>\n<li>Power Apps \u95e8\u6237<\/li>\n<\/ul>\n<\/td>\n<td align=\"left\" valign=\"top\" width=\"319\">\n<ul>\n<li>\u77e5\u8bc6\u5e93<\/li>\n<li>\u901a\u8fc7\u5d4c\u5165\u5f0f AI \u63ed\u793a\u76f8\u5173\u6587\u7ae0<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"middle\" width=\"131\"><strong>\u4ee3\u7406\u751f\u4ea7\u529b<\/strong><\/td>\n<td align=\"left\" valign=\"top\" width=\"319\">\n<ul>\n<li>\u5b9e\u65f6\u60c5\u7eea\u5206\u6790<\/li>\n<li>Teams<\/li>\n<\/ul>\n<\/td>\n<td align=\"left\" valign=\"top\" width=\"319\">\n<ul>\n<li>\u77e5\u8bc6\u5e93<\/li>\n<li>\u901a\u8fc7\u5d4c\u5165\u5f0f AI \u63ed\u793a\u76f8\u5173\u6587\u7ae0<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"middle\" width=\"131\"><strong>\u6d1e\u5bdf<\/strong><\/td>\n<td align=\"left\" valign=\"top\" width=\"319\">\n<ul>\n<li>\u8fde\u63a5\u548c\u6863\u6848\u5361\uff08Sales Navigator \u96c6\u6210\uff09<\/li>\n<li>\u7ec4\u7ec7\u56fe \u00a0 (Sales)<\/li>\n<li>\u7535\u5b50\u90ae\u4ef6\u4e92\u52a8 \u00a0 (Sales)<\/li>\n<\/ul>\n<\/td>\n<td align=\"left\" valign=\"top\" width=\"319\">\n<ul>\n<li>\u7535\u5b50\u90ae\u4ef6\u81ea\u52a8\u6355\u83b7 \u00a0 (Sales Insights)<\/li>\n<li>\u8c08\u8bdd\u8981\u70b9 \u00a0 (Sales Insights)<\/li>\n<li>\u4eba\u8109\u5173\u7cfb \u00a0 (Sales Insights)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"middle\" width=\"131\"><strong>\u4e3b\u52a8\u670d\u52a1<\/strong><\/td>\n<td align=\"left\" valign=\"top\" width=\"319\">\n<ul>\n<li>Connected Customer Service<\/li>\n<li>Azure\u00a0 IoT Hub<\/li>\n<li>\u4e3b\u52a8\u5f0f\u804a\u5929<\/li>\n<\/ul>\n<\/td>\n<td align=\"left\" valign=\"top\" width=\"319\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"middle\" width=\"131\"><strong>\u5168\u6e20\u9053\u4e92\u52a8<\/strong><\/td>\n<td align=\"left\" valign=\"top\" width=\"319\">\n<ul>\n<li>Chat for Dynamics 365<\/li>\n<li>SMS<\/li>\n<li>FB Messenger<\/li>\n<li>Multisession<\/li>\n<li>\u57fa\u4e8e\u6280\u80fd\u7684\u8def\u7531<\/li>\n<li>\u4e3b\u52a8\u5f0f\u804a\u5929<\/li>\n<\/ul>\n<\/td>\n<td align=\"left\" valign=\"top\" width=\"319\">\n<ul>\n<li>\u6e20\u9053\u878d\u5408\u6846\u67b6<\/li>\n<li>\u5b9e\u65f6\u60c5\u7eea\u5206\u6790<\/li>\n<li>\u81ea\u52a8\u6848\u4f8b\u521b\u5efa<\/li>\n<li>\u667a\u80fd\u8def\u7531<\/li>\n<li>\u5347\u7ea7\u5230\u7ecf\u7406<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>\u552e\u540e\u670d\u52a1\u7684\u6311\u6218 &nbsp; \u7f3a\u4e4f\u8de8\u6e20\u9053\u7684\u7edf\u4e00\u4f53\u9a8c \u65e0\u6cd5\u8de8\u6e20\u9053\u548c\u901a\u8fc7\u4e92\u52a8\u63d0\u4f9b\u4e00\u81f4\u7684\u4f53\u9a8c\uff0c\u4ee5\u83b7\u5f97\u5b8c\u6574\u7684\u53c2\u4e0e\u4f53\u9a8c\u3002 \u4ee3\u7406\u7f3a\u4e4f\u53ef\u89c6\u6027\u548c\u80cc\u666f\u4fe1\u606f \u4ee3\u7406\u7f3a\u4e4f\u5feb\u901f\u89e3\u51b3\u95ee\u9898\u5e76\u63d0\u4f9b\u9ad8\u5ea6\u4e2a\u6027\u5316\u548c\u76f8\u5173\u5ba2\u6237\u670d\u52a1\u6240\u9700\u7684\u53ef\u89c6\u6027\u548c\u80cc\u666f\u4fe1\u606f\u3002 \u4ee3\u7406\u751f\u4ea7\u529b\u4f4e\u4e0b \u4ee3\u7406\u7f3a\u4e4f\u5bf9\u5ba2\u6237\u5386\u53f2\u8bb0\u5f55\u7684\u53ef\u89c6\u6027\uff0c\u4e14\u65e0\u6cd5\u8f7b\u677e\u8bbf\u95ee\u52a0\u901f\u89e3\u51b3\u95ee\u9898\u6240\u9700\u7684\u5de5\u5177\u3002 &nbsp; \u552e\u540e\u670d\u52a1\u7ba1\u7406\u8f6f\u4ef6 &nbsp; \u7edf\u4e00\u7684\u4f53\u9a8c \u5168\u65b9\u4f4d\u5ba2\u6237\u89c6\u56fe \u7edf\u4e00\u7684\u4ee3\u7406\u63a5\u53e3 \u771f\u6b63\u7684\u5168\u6e20\u9053\u670d\u52a1 \u4ee3\u7406\u548c\u5ba2\u6237\u7684\u5168\u6e20\u9053\u4e92\u52a8 \u8de8\u8d8a\u591a\u4e2a\u7cfb\u7edf\u7684\u5355\u4e00\u5e94\u7528 \u53ef\u89c6\u6027\u548c\u80cc\u666f\u4fe1\u606f \u5168\u65b9\u4f4d\u5ba2\u6237\u89c6\u56fe \u81ea\u5b9a\u4e49\u5e94\u7528 \u5165\u804c\u3001\u57f9\u8bad\u548c\u6301\u7eed\u5b66\u4e60 \u4e2a\u6027\u5316\u3001\u60c5\u666f\u5316\u7684\u670d\u52a1 \u4ee3\u7406\u751f\u4ea7\u529b AI \u5e2e\u52a9\u5668\uff08\u5185\u90e8\/\u5916\u90e8\uff09 \u7edf\u4e00\u7684\u4ee3\u7406\u63a5\u53e3 \u5b9e\u65f6\u77e5\u8bc6\u641c\u7d22 \u4e0e\u4e3b\u9898\u4e13\u5bb6\u7684\u5185\u90e8\u534f\u4f5c \u60c5\u7eea\u9a71\u52a8\u7684\u65f6\u95f4\u5b89\u6392 \u5173\u7cfb\u9a71\u52a8\u7684\u670d\u52a1\u4ea7\u54c1 \u4ee3\u7406\u5ba3\u4f20\u8212\u9002\u6027 &nbsp; Dynamics 365 \u552e\u540e\u670d\u52a1\u7ba1\u7406\u529f\u80fd &nbsp; \u81ea\u52a9\u670d\u52a1 Virtual Agent for Customer Service \u6216 Microsoft Bot Framework \u673a\u5668\u4eba Power Apps \u95e8\u6237 \u77e5\u8bc6\u5e93 \u901a\u8fc7\u5d4c\u5165\u5f0f AI \u63ed\u793a\u76f8\u5173\u6587\u7ae0 \u4ee3\u7406\u751f\u4ea7\u529b<\/p>\n","protected":false},"author":4,"featured_media":2004,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[34],"tags":[79],"class_list":["post-4171","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm-cn","tag-crm"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CRM\u5e94\u7528\uff1a\u552e\u540e\u670d\u52a1\u7ba1\u7406\u8f6f\u4ef6<\/title>\n<meta name=\"description\" content=\"Tectura \u552e\u540e\u670d\u52a1\u7ba1\u7406\u8f6f\u4ef6\u89e3\u51b3\u65b9\u6848\uff0c\u57fa\u4e8e\u5fae\u8f6f Dynamics 365 CRM 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Dynamics 365 CRM \u5de5\u5177\u548c\u884c\u4e1a\u6210\u529f\u6848\u4f8b\uff0c\u4e3a\u60a8\u7684\u7ec4\u7ec7\u63d0\u4f9b\uff1a\u7edf\u4e00\u7684\u4f53\u9a8c\u3001\u53ef\u89c6\u6027\u548c\u80cc\u666f\u4fe1\u606f\u3001\u4ee3\u7406\u751f\u4ea7\u529b\uff0c\u4ece\u800c\u5e2e\u52a9\u60a8\u7684\u7ec4\u7ec7\u5b9e\u73b0\u552e\u540e\u670d\u52a1\u9886\u57df\u4e0a\u8d28\u7684\u63d0\u5347\u548c\u98de\u8dc3\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tectura-china.com\/cn\/articles\/after-sales-service-crm\/\" \/>\n<meta property=\"og:site_name\" content=\"Tectura \u701a\u8d44\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-03T07:43:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-18T05:51:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.tectura-china.com\/wp-content\/uploads\/2024\/05\/bg_blog.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2815\" \/>\n\t<meta property=\"og:image:height\" content=\"984\" 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