{"id":8031,"date":"2025-01-10T11:47:47","date_gmt":"2025-01-10T03:47:47","guid":{"rendered":"https:\/\/www.tectura-china.com\/?p=8031"},"modified":"2025-01-10T11:49:22","modified_gmt":"2025-01-10T03:49:22","slug":"microsoft-dynamics-365-crm-gartner-2024","status":"publish","type":"post","link":"https:\/\/www.tectura-china.com\/cn\/articles\/microsoft-dynamics-365-crm-gartner-2024\/","title":{"rendered":"\u5fae\u8f6f\u8363\u81ba2024\u5e74Gartner\u00ae CRM\u5ba2\u6237\u4e92\u52a8\u4e2d\u5fc3\u9b54\u529b\u8c61\u9650\u2122\u9886\u5bfc\u8005"},"content":{"rendered":"<p>\u5728\u591a\u4e2a\u6e20\u9053\u4e2d\u4e3a\u5ba2\u6237\u63d0\u4f9b\u4f18\u8d28\u4f53\u9a8c\u5e76\u5feb\u901f\u89e3\u51b3\u95ee\u9898\u662f\u4e00\u9879\u8270\u5de8\u7684\u4efb\u52a1\u3002\u5982\u679c\u7f3a\u4e4f\u5148\u8fdb\u7684AI\u548c\u81ea\u52a8\u5316\u652f\u6301\uff08\u6db5\u76d6\u8bed\u97f3\u4e0e\u6570\u5b57\u6e20\u9053\uff09\uff0c\u5ba2\u6237\u65c5\u7a0b\u5bb9\u6613\u51fa\u73b0\u963b\u6ede\uff0c\u670d\u52a1\u56e2\u961f\u5de5\u4f5c\u6548\u7387\u4e5f\u4f1a\u964d\u4f4e\uff0c\u8fdb\u800c\u5e26\u6765\u6210\u672c\u4e0a\u6da8\u548c\u5ba2\u6237\u5fe0\u8bda\u5ea6\u4e0b\u964d\u7b49\u95ee\u9898\u3002<\/p>\n<p>\u501f\u52a9AI\u9a71\u52a8\u7684\u81ea\u52a8\u5316\u548c\u667a\u80fd\u5316\u5f15\u5bfc\uff0c\u65e0\u8bba\u662f\u81ea\u52a9\u670d\u52a1\u8fd8\u662f\u4eba\u5de5\u534f\u52a9\u670d\u52a1\uff0c\u90fd\u80fd\u8ba9\u5ba2\u6237\u4f53\u9a8c\u66f4\u52a0\u6d41\u7545\uff0c\u4f01\u4e1a\u670d\u52a1\u6548\u7387\u663e\u8457\u63d0\u5347\u3002\u8fd9\u79cd\u7531AI\u8d4b\u80fd\u7684\u670d\u52a1\u6a21\u5f0f\u6b63\u5728\u6df1\u523b\u6539\u53d8\u4f01\u4e1a\u4e0e\u5ba2\u6237\u7684\u4e92\u52a8\u65b9\u5f0f\u3002<\/p>\n<p>\u5728AI\u63a8\u52a8\u7684\u5ba2\u6237\u670d\u52a1\u65b0\u65f6\u4ee3\uff0c\u5fae\u8f6f\u88abGartner\u8bc4\u4e3a2024\u5e74CRM\u5ba2\u6237\u4e92\u52a8\u4e2d\u5fc3\u9b54\u529b\u8c61\u9650\u7684\u9886\u5bfc\u8005\u3002\u8fd9\u4e00\u6b8a\u8363\u53cd\u6620\u4e86\u5fae\u8f6f\u5728AI\u9a71\u52a8\u7684\u5168\u6e20\u9053\u670d\u52a1\u80fd\u529b\u4e0a\u7684\u6280\u672f\u4f18\u52bf\uff0c\u4ee5\u53ca\u5176\u89e3\u51b3\u65b9\u6848\u4e3a\u5168\u7403\u4f01\u4e1a\u5ba2\u6237\u5e26\u6765\u7684\u5b9e\u9645\u6210\u679c\u3002<\/p>\n<p><img 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Service\u7684\u4e00\u9879\u72ec\u7279\u529f\u80fd\u3002\u5b83\u901a\u8fc7AI\u52a9\u624b\u5e2e\u52a9\u670d\u52a1\u4ee3\u8868\u66f4\u5feb\u4e0a\u624b\uff0c\u89e3\u51b3\u590d\u6742\u95ee\u9898\uff0c\u5e76\u817e\u51fa\u65f6\u95f4\u6765\u5efa\u7acb\u66f4\u5f3a\u7684\u5ba2\u6237\u5173\u7cfb\u3002\u5168\u7403\u7684\u670d\u52a1\u4ee3\u8868\u73b0\u5728\u4f9d\u8d56Copilot\u5904\u7406\u5e38\u89c4\u4efb\u52a1\u2014\u2014\u4f8b\u5982\u8bbf\u95ee\u77e5\u8bc6\u5e93\u3001\u603b\u7ed3\u4fe1\u606f\u548c\u8d77\u8349\u4e2a\u6027\u5316\u7535\u5b50\u90ae\u4ef6\uff0c\u4ece\u800c\u5c06\u7cbe\u529b\u96c6\u4e2d\u5728\u63d0\u4f9b\u9ad8\u4ef7\u503c\u7684\u4e92\u52a8\u4e0a\uff0c\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\u548c\u5fe0\u8bda\u5ea6\u3002<\/p>\n<h4><\/h4>\n<h4>\u6848\u4f8b\u5206\u4eab\uff1a\u8054\u60f3\u548cApollo\u5982\u4f55\u5229\u7528Copilot\u4f18\u5316\u670d\u52a1<\/h4>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>\u8054\u60f3\uff08Lenovo\uff09\uff1a\u6548\u7387\u63d0\u5347\u663e\u8457<\/strong><br \/>\n\u8054\u60f3\u7684Premier Support\u670d\u52a1\u901a\u8fc7\u5f15\u5165Copilot\uff0c\u6781\u5927\u63d0\u5347\u4e86\u670d\u52a1\u6548\u7387\u3002\u5ba2\u6237\u901a\u8fc7\u81ea\u7136\u8bed\u8a00\u63cf\u8ff0\u95ee\u9898\u540e\uff0cCopilot\u57fa\u4e8e\u5386\u53f2\u6570\u636e\u4e3a\u670d\u52a1\u4ee3\u8868\u63d0\u4f9b\u4f18\u5316\u89e3\u51b3\u65b9\u6848\uff0c\u540c\u65f6\u81ea\u52a8\u5b8c\u6210\u901a\u8bdd\u603b\u7ed3\u3002\u8fd9\u4e0d\u4ec5\u8ba9\u670d\u52a1\u4ee3\u8868\u7684\u751f\u4ea7\u529b\u63d0\u5347\u4e8615%\uff0c\u8fd8\u5c06\u5e73\u5747\u5904\u7406\u65f6\u95f4\u7f29\u77ed\u4e8620%\u3002<\/li>\n<\/ul>\n<blockquote><p>\u201cPremier Support\u7684\u670d\u52a1\u56e2\u961f\u5728\u751f\u4ea7\u529b\u548c\u670d\u52a1\u6548\u7387\u65b9\u9762\u5f97\u5230\u4e86\u663e\u8457\u63d0\u5347\u3002\u201d<br \/>\n\u2014\u2014\u9648\u9732\uff0c\u8054\u60f3\u670d\u52a1IT\u4ea4\u4ed8\u603b\u76d1<\/p><\/blockquote>\n<ul>\n<li><strong>Apollo\uff1a\u63d0\u5347\u65c5\u884c\u670d\u52a1\u4f53\u9a8c<\/strong><br \/>\n\u5317\u6b27\u77e5\u540d\u65c5\u6e38\u8fd0\u8425\u5546Apollo\u5229\u7528Microsoft Copilot Studio\u5f00\u53d1\u7684\u804a\u5929\u673a\u5668\u4eba\uff0c\u53ef\u7528\u591a\u79cd\u8bed\u8a00\u5feb\u901f\u89e3\u7b54\u5ba2\u6237\u95ee\u9898\u3002\u5f53\u9700\u8981\u8f6c\u63a5\u81f3\u4eba\u5de5\u670d\u52a1\u65f6\uff0cCopilot\u80fd\u5b9e\u65f6\u63d0\u4f9b\u76f8\u5173\u4fe1\u606f\u5e76\u5904\u7406\u4f8b\u884c\u4efb\u52a1\uff0c\u8ba9\u5ba2\u6237\u95ee\u9898\u5f97\u4ee5\u66f4\u9ad8\u6548\u5730\u89e3\u51b3\u3002<\/li>\n<\/ul>\n<blockquote><p>\u201c\u901a\u8fc7Dynamics 365\uff0c\u6211\u4eec\u80fd\u591f\u5feb\u901f\u4e3a\u6bcf\u4f4d\u5ba2\u6237\u63d0\u4f9b\u4e2a\u6027\u5316\u4f53\u9a8c\u3002\u8fd9\u79cd\u9ad8\u6548\u3001\u7ec6\u81f4\u7684\u670d\u52a1\u8ba9\u5ba2\u6237\u6ee1\u610f\u5ea6\u548c\u4e1a\u52a1\u8868\u73b0\u90fd\u5f97\u5230\u4e86\u663e\u8457\u63d0\u5347\u3002\u201d<br \/>\n\u2014\u2014\u683c\u4f26\u00b7\u6bd4\u65af\u52a0\u5fb7\uff0cApollo\u9500\u552e\u603b\u76d1<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2>Copilot\u548c\u667a\u80fd\u4ee3\u7406\uff1aAI\u5ba2\u6237\u670d\u52a1\u7684\u65b0\u9636\u6bb5<\/h2>\n<p>&nbsp;<\/p>\n<p>\u5728Copilot\u7684\u57fa\u7840\u4e0a\uff0c\u5fae\u8f6f\u63a8\u51fa\u4e86\u667a\u80fd\u4ee3\u7406\uff08Agent\uff09\uff0c\u5e76\u652f\u6301\u4f01\u4e1a\u901a\u8fc7Copilot Studio\u5b9a\u5236\u5f00\u53d1\u3002\u8fd9\u4e9b\u667a\u80fd\u4ee3\u7406\u80fd\u591f\u81ea\u52a8\u5316\u5b8c\u6210\u590d\u6742\u4efb\u52a1\uff0c\u534f\u52a9\u6216\u72ec\u7acb\u4f18\u5316\u4f01\u4e1a\u4e1a\u52a1\u6d41\u7a0b\u3002<\/p>\n<p>\u672a\u6765\u63a8\u51fa\u7684\u667a\u80fd\u4ee3\u7406\u5305\u62ec\uff1a<\/p>\n<ol>\n<li><strong>\u5ba2\u6237\u610f\u56fe\u4ee3\u7406<\/strong>\uff1a\u4ece\u5ba2\u6237\u5bf9\u8bdd\u4e2d\u81ea\u52a8\u8bc6\u522b\u65b0\u7684\u9700\u6c42\uff0c\u5e76\u52a8\u6001\u66f4\u65b0\u81ea\u52a9\u5de5\u5177\u548c\u89e3\u51b3\u65b9\u6848\u3002<\/li>\n<li><strong>\u77e5\u8bc6\u7ba1\u7406\u4ee3\u7406<\/strong>\uff1a\u4ece\u6848\u4f8b\u8bb0\u5f55\u548c\u6458\u8981\u4e2d\u63d0\u53d6\u6d1e\u5bdf\uff0c\u81ea\u52a8\u66f4\u65b0\u6216\u751f\u6210\u65b0\u7684\u77e5\u8bc6\u6587\u7ae0\u3002<\/li>\n<li><strong>\u6848\u4f8b\u7ba1\u7406\u4ee3\u7406<\/strong>\uff1a\u81ea\u52a8\u5316\u5904\u7406\u6848\u4f8b\u521b\u5efa\u3001\u66f4\u65b0\u3001\u603b\u7ed3\u548c\u540e\u7eed\u8ddf\u8fdb\u4efb\u52a1\uff0c\u51cf\u5c11\u4eba\u5de5\u5de5\u4f5c\u8d1f\u62c5\u3002<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h3>\u5c55\u671b\u672a\u6765<\/h3>\n<p>Gartner\u5bf9\u5fae\u8f6f\u7684\u8ba4\u53ef\uff0c\u8868\u660e\u5176\u5728AI\u5ba2\u6237\u670d\u52a1\u9886\u57df\u7684\u6280\u672f\u9886\u5148\u4f18\u52bf\u3002\u901a\u8fc7Microsoft 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Service\u7684\u4e00\u9879\u72ec\u7279\u529f\u80fd\u3002\u5b83\u901a\u8fc7AI\u52a9\u624b\u5e2e\u52a9\u670d\u52a1\u4ee3\u8868\u66f4\u5feb\u4e0a\u624b\uff0c\u89e3\u51b3\u590d\u6742\u95ee\u9898\uff0c\u5e76\u817e\u51fa\u65f6\u95f4\u6765\u5efa\u7acb\u66f4\u5f3a\u7684\u5ba2\u6237\u5173\u7cfb\u3002\u5168\u7403\u7684\u670d\u52a1\u4ee3\u8868\u73b0\u5728\u4f9d\u8d56Copilot\u5904\u7406\u5e38\u89c4\u4efb\u52a1\u2014\u2014\u4f8b\u5982\u8bbf\u95ee\u77e5\u8bc6\u5e93\u3001\u603b\u7ed3\u4fe1\u606f\u548c\u8d77\u8349\u4e2a\u6027\u5316\u7535\u5b50\u90ae\u4ef6\uff0c\u4ece\u800c\u5c06\u7cbe\u529b\u96c6\u4e2d\u5728\u63d0\u4f9b\u9ad8\u4ef7\u503c\u7684\u4e92\u52a8\u4e0a\uff0c\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\u548c\u5fe0\u8bda\u5ea6\u3002 \u6848\u4f8b\u5206\u4eab\uff1a\u8054\u60f3\u548cApollo\u5982\u4f55\u5229\u7528Copilot\u4f18\u5316\u670d\u52a1 &nbsp; \u8054\u60f3\uff08Lenovo\uff09\uff1a\u6548\u7387\u63d0\u5347\u663e\u8457 \u8054\u60f3\u7684Premier 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